We coordinate. We do not practise medicine.

1. Who we are

LukeBridge (Shanghai) is a coordination and medical-travel assistance company registered in Shanghai, People's Republic of China. We help patients and families who are considering treatment at a hospital in China to understand the administrative pathway, prepare their records, obtain a written answer from the hospital, and organise the trip.

Our registered particulars — legal name, Unified Social Credit Code, registered address, telephone, and responsible person — are published in the footer of every page and on the About page. If any of them is missing or you cannot verify them, do not pay us. Email us first and we will send the business licence and a signed service agreement.

Our role is administrative and logistical. The medical care itself is delivered entirely by independent, licensed hospitals and their physicians.

2. We are not a medical provider

LukeBridge is not a hospital, clinic, medical practice, pharmacy, or diagnostic centre. We do not hold a medical licence in China or in your country, and we do not present ourselves as holding one.

Nothing we publish, say, email, or discuss on a call is medical advice. Our written review is an administrative records review against hospitals' published criteria; the clinical opinion is the hospital's, issued and signed by its physicians.

• We do not diagnose, treat, prescribe, or recommend a specific medical product for you.
• We do not interpret scans, pathology, or genetics, and we do not second-guess your treating team.
• We do not decide whether you are fit to travel; that is a clinical decision made by your doctors.
• We do not provide emergency, urgent, or out-of-hours medical services.

3. No doctor–patient relationship

Using this website, submitting the pre-screen, paying for a review, or corresponding with our team does not create a doctor–patient relationship, a clinical relationship, or any duty of care of a medical kind between you and LukeBridge or its staff.

A clinical relationship exists only between you and the hospital and physicians who agree to assess or treat you, on their terms and under their own regulatory obligations.

4. Screening is administrative, not clinical

Our pre-screen and paid review are done by a records screener. The screener is not a physician and does not hold a licence to practise medicine in Australia, Canada, New Zealand, the UK, or the US. Any clinical qualification the screener holds is published on the About page and in the service agreement, together with the country in which it was obtained.

The work is a comparison, not an opinion: is the file complete, and does it appear to meet the eligibility criteria each hospital publishes? Where we refer to a criterion, we quote the hospital's published text and record the date we checked it. We do not diagnose, interpret results, recommend a product, or issue a yes/no eligibility decision.

The eligibility decision is the hospital's, in writing, for your case. A hospital's published criteria are not a decision about you, and our file review is not a substitute for one.

• A "no" from our pre-screen means only that a paid review is unlikely to be useful — not that you are ineligible for treatment.
• A "yes" from our pre-screen means only that the file can be prepared for a hospital — not that you qualify.
• If you need a clinical opinion, ask a licensed clinician in your country, or ask the hospital directly.

5. Research participation is not for sale

China's 818 rules (State Council Order No. 818), in force 1 May 2026, prohibit charging participants in clinical research: no research fee, no cost recovery, and no "investigational" package under any name. A hospital that wishes to charge for clinical application after a study needs a separate approval from the National Health Commission, and those approvals are rare.

We do not sell, reserve, broker, or price a place in clinical research. We do not accept a coordination fee that functions as a price of admission to a study, and we will decline an engagement if that is what is being asked of us. If a hospital considers you for a registered study, it will approach you directly and no research fee is payable.

If someone offers you a low "investigational" price for China, ask which approval permits the charge and where the ethics approval is. A lawful research participant pays nothing for the research itself.

6. Information on this website

Cost ranges, funding statements, timings and clinical descriptions on this website are general information, compiled from published sources and hospital international-patient material, and reviewed on the date shown. They are not a quote, a diagnosis, or a treatment plan, and they can be out of date.

We have removed the former "investigational" price range because the legal basis for charging research participants no longer exists. Where a figure is an estimate, we say so. Where we do not know, we do not invent a confident-looking number.

Always rely on the hospital's written answer for your case, and on licensed clinicians in your own country for medical advice. If you are in treatment at home, do not stop or delay it because of anything you read here.

7. The hospital is the treating provider

Any hospital we introduce you to is an independent third party. It is responsible for its own accreditation, licensing, clinical standards, pricing, consent process, and the care it provides. We share what we know about a hospital's international-patient arrangements, but we cannot certify its clinical quality, and you should satisfy yourself before you commit.

We shortlist hospitals against published criteria: NHC registration and tertiary-hospital status, NMPA approval for the product and indication or NHC approval of the technology, written eligibility criteria and a written cost estimate, international-patient capability, and no per-patient payment to us. We verify those against public registers and the hospital's own documents before naming a hospital in a paid review.

Medical fees are invoiced by the hospital and paid by you directly to the hospital. We do not mark them up and we do not take a percentage of them.

8. If something goes wrong with the hospital

The hospital is responsible for its own clinical care. If you are unhappy with it, the practical routes in China are the hospital's medical affairs or complaints office, the local health authority, medical-dispute mediation, and the courts. Those processes are conducted in Chinese and can take a long time; a foreign patient should expect to need translation and local legal help.

We will give you the hospital's complaint channel, help translate correspondence, and keep the documents. We are not your lawyer, we cannot guarantee an outcome, and we do not control the hospital. This is what "the hospital is responsible" means in practice, and we would rather say it now than after something has gone wrong.

9. No guarantee of outcome

We cannot and do not guarantee that a hospital will accept your case, that a treatment will be available when you arrive, that a quote will not change, that a visa will be granted, that you will be fit to travel, that an insurer will pay, or that treatment will succeed.

A hospital's written opinion is an opinion based on the records available at the time. It is not a promise of an outcome, and response rates, complications, and cost overruns happen.

10. Your responsibilities

You are responsible for the decisions about your own care, with the clinicians you choose. To let us do our job, you agree to:

• Give us accurate and complete records, and tell us promptly when your condition or plans change.
• Tell your treating team at home that you are exploring treatment abroad, and follow their advice.
• Make the final decision about treatment in consultation with the hospital's physicians.
• Read the travel-insurance section below and satisfy yourself about cover before you fly.
• Obtain the visa, entry documentation, and funds required, and comply with the laws of China during your stay.
• Understand and accept the risks of international travel and of receiving treatment far from home.
• Ask your team at home, before you travel, whether they are willing to take over follow-up and manage late complications.

11. Fees and payments

Our fees are published on the cost page and confirmed in a written service agreement before any work begins: a free pre-screen, a fixed fee for the written review, and a fixed coordination fee in the published range, invoiced in three milestones tied to deliverables.

The coordination fee is not a percentage of the treatment price. Medical fees, flights, accommodation, visas and insurance are separate, invoiced by the relevant provider, and paid by you at cost — except that we do not sell or book travel at all. Refund terms are set out in our terms of service; in short, the review fee is refunded if no hospital offers you a pathway, and unearned coordination milestones are refunded on written cancellation. Statutory consumer rights, including the UK 14-day right, are not affected.

12. Limitation of liability

To the maximum extent permitted by law, LukeBridge is not liable for the acts or omissions of hospitals, physicians, airlines, insurers, or government authorities, or for medical outcomes, complications, adverse events, misdiagnosis, treatment error, delays, cancellations, price changes, visa refusals, travel disruption, or loss of opportunity.

Our total liability arising out of or in connection with our services is limited to the fees you paid us for the service giving rise to the claim. We are not liable for indirect, incidental, special, or consequential loss.

That limit applies only to the extent the law allows. Nothing in this notice excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded; nor does it exclude the consumer guarantees of the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or equivalent rights in the UK, Canada, or the US. Our terms set out how those rights interact with this clause country by country.

13. Travel, visas and licensed providers

We are not a travel agency and we do not sell, book, or package flights, accommodation, transfers, or tours. If you want help with travel, we refer you to a licensed travel agency and help you understand the hospital's invitation-letter requirements. Your contract for travel is with that provider, under its terms.

China does not have a general "medical visa" category. For most patients the route is an S2 short-stay private-visit visa with an invitation from the hospital or an approved inviter, or an L tourist visa. A CAR-T stay is usually six to eight weeks and may need extending at the local exit-entry administration before the permitted stay expires. Entering for the wrong purpose or overstaying can lead to fines, detention, or a re-entry ban. We set out the route for your passport and the extension plan in writing; the consulate decides.

14. Travel insurance: the honest position

Standard travel insurance normally excludes travel undertaken to receive treatment. Specialist cover for treatment-abroad complications is rare and expensive, and we cannot guarantee that a policy exists for your case.

We give you a written checklist of the questions to ask an insurer and tell you what we know about available products, but we do not sell insurance and we do not earn from any policy. If cover is not available, complications, an extended ICU stay, and repatriation are your cost. Plan a 20–30% buffer and do not treat a standard policy as cover.

15. Advertising, product names and testimonials

We do not advertise prescription medicines to the public. In Australia and the UK that is prohibited, and in Canada a brand name plus an indication on a page whose purpose is to drive treatment enquiries can be treated as advertising. We therefore refer to products by generic or international non-proprietary name — for example "BCMA-directed CAR-T (cilta-cel)" — and link to the public funding source rather than a manufacturer page.

We do not publish cure rates, survival statistics, or before-and-after claims as if they were our results. We do not publish a patient's story, name, or images without written consent, we do not pay for reviews, and we do not use a patient's outcome to promise a similar outcome for you.

Our site is operated from Shanghai and is subject to PRC advertising law as well. We do not publish medical advertisements or treatment-outcome claims, and we obtain advice before publishing anything that could be characterised as medical advertising.

16. Conflicts of interest and referral codes

We are paid only by patients, at published fixed fees. We do not accept commission, referral fees, or per-patient payments from hospitals, and if one is offered we decline it in writing and tell the patient it was offered. We do not own or hold equity in a hospital we introduce you to without disclosing it.

A referral code is attribution only. We do not pay cash, discounts, gifts, or any other benefit to a former patient or clinician who shares one, and medical professionals should not accept anything of value for referring a patient. If we ever introduce a patient-community programme with a benefit, we will disclose it before you rely on it, in line with the FTC Endorsement Guides and local medical-professional rules.

If we ever have an interest that could affect a recommendation, we disclose it before you decide, in writing.

17. Your information

We handle personal and health information under the Personal Information Protection Law of the People's Republic of China, and we describe our practices in the privacy notice. Health information is sensitive personal information: we collect it only with your separate, explicit consent, and we ask separately before storing it outside mainland China.

Sending records to a hospital in China is a further cross-border transfer: we do it only with your separate written consent for that hospital, and we tell you what will be sent. We also honour the mandatory privacy rights of your country of residence, including UK GDPR and the US state consumer-health-data laws described in the privacy notice.

You can ask for a copy, a correction, or deletion of your information, and you can withdraw consent for future processing. The privacy notice explains how, and where to complain.

18. Emergencies

We are not an emergency service. If you are unwell now, call your local emergency number — 111 in New Zealand, 000 in Australia, 999 in the UK, 911 in the US or Canada, 120 in China — or go to the nearest emergency department. Do not wait for a reply from us.

19. Complaints, law and jurisdiction

If something goes wrong, tell us first at care@lukebridge.com with the subject line “Complaint”. We acknowledge written complaints within five business days and answer in writing within 20 working days.

Our services are governed by the laws of the People's Republic of China, and disputes are subject to the courts of Shanghai, unless a mandatory consumer-protection rule in your country of residence gives you a different forum or rights that cannot be waived. Our terms include a country-by-country consumer-rights schedule and the UK 14-day cancellation right.

Nothing in this notice prevents you from complaining to a regulator, a medical council, or a consumer-protection body with jurisdiction over the hospital or over us.

20. Accessibility and language

We aim to meet WCAG 2.2 AA on this website: readable contrast, keyboard navigation, labelled form fields, and no content that depends on colour alone. If any part of the site or a document we send you is not accessible to you, email us and we will provide the information another way — a phone call, a larger-print document, or a translated summary.

Our working language is English. Consultations with the hospital are interpreted by professional interpreters, and we can arrange translation of key documents into your language on request.

21. Payments and financial compliance

We do not hold, pool, or transmit your treatment funds. Medical fees are paid by you directly to the hospital's own account, against the hospital's own invoice. Our coordination fee is invoiced separately by us.

Before launch, our PRC business-licence scope is checked against every service listed in section 1. A service that falls outside the registered scope is removed rather than supplied through a workaround, and we do not sell or package travel.

Cross-border payments are subject to the rules of the banks and jurisdictions involved, including PRC foreign-exchange requirements. The hospital, your bank, or a payment provider may ask you for identity documents, proof of address, or source-of-funds information, and may delay or decline a transfer. We help you understand what is being asked for; we cannot override those requirements or guarantee that a transfer will clear by a particular date.

22. Changes to this notice

We may update this notice as the service changes. The version on this page is the one that applies, and we show the effective date to the day. Material changes affecting an open engagement are notified to you in writing. Summary changelog entries are published below; a full copy of any superseded version is available on request.